FAQ

Delivery time depends on the destination country, selected model and availability. Exact delivery information is shown at checkout or confirmed after the order. For larger projects and business customers, we recommend contacting us before ordering.

Return conditions depend on the product, its condition and the store terms in force. The product must be unused and in its original packaging. Please contact us before returning a product so we can guide you through the next steps.

Yes, FRÉS fireplaces are intended for sale across different European countries. Shipping cost and delivery time depend on the destination country and selected model.

Once your order has been shipped, we will send the tracking information by email. For larger or custom project orders, delivery information may be confirmed separately.

We accept the payment methods displayed in the online store, including major card payments and other supported payment options. Available payment methods are shown at checkout.