Refund policy

We ship to the destinations shown at checkout.

Processing time
Orders are usually processed within 1–3 business days unless otherwise stated.

Delivery time
Estimated delivery times vary depending on destination and carrier. Delivery times are estimates and are not guaranteed.

Shipping costs
Shipping costs are calculated at checkout unless stated otherwise.

Delays
We are not responsible for delays caused by carriers, customs, weather, or other events outside our control.

Incorrect address
Please make sure your shipping address is correct before completing your order. We are not responsible for delays or losses caused by incorrect address details provided by the customer.

Damaged shipment
If your order arrives visibly damaged, please contact us as soon as possible at info@freswatervaporfireplace.com and include photos where possible.

Contact
For shipping questions, contact: info@freswatervaporfireplace.com